2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels.
The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded.
To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
What the supplier must deliver
Islington Council has established a Resident Experience
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels.
To achieve this, the Council needs
To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at ISLINGTON COUNCIL, and generate a go-to-market strategy from their news, accounts and people.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- 5f9634bc-469b-41d3-9be2-db5a41d30d9c
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
ISLINGTON COUNCIL’s tender network
Assembling the network…