Web Forms with a Customer Database
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system.
The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough.
The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications.
In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc.
The system should be underpinned by a database that can provide a \"customer view\" to contact centre staff and historical information to customers via a customer portal.
If you wish to express an interest in this opportunity please visit The Chest e-tendering system. www.the-chest.org.uk.
The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017.
What the supplier must deliver
The replacement system will be required
The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough.
The system will be required to manage
The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications.
In addition to taking information from
In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc.
The system should be underpinned by
The system should be underpinned by a database that can provide a \"customer view\" to contact centre staff and historical information to customers via a customer portal.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 71eb4b6c-1ec3-4402-9db2-0467b10e7138
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BURY001-DN263107-70340895
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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