RFP QuestBeta
Awarded · ResultStage · contract

Norwich City Council

Automated Telephony and Chatbot Services

Software & IT SystemsCPV 48000000 72000000
Value£66k
Awarded1 Aug 2023
Published9 Oct 2023
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£66ktotal contract value
median £91k
this tender£0£1.1m

This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services.

Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS).

Direct award is permitted following due dilligence checks by the council.

What this bid requires

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Buyer intelligence

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Source & provenance
OCID
860756b3-6311-4cd3-9360-73c46435d022
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
NRW/20629
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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