Business Energy and Industrial Strategy
Delivery of the Online Dispute Resolution (ODR) Contact Point
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Government & Public Administration band — a mid-scale opportunity. Based on 5,438 valued Government & Public Administration tenders in our corpus.
BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020.
The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform.
The contract covers the cost of running the service only.
ODR facilitates communication between parties in a dispute and a relevant ADR entity.
This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.
What the supplier must deliver
The ODR contact point is a phone
The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 1867\04\2019
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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