RFP QuestBeta
Awarded · ResultStage · contract

HAMPSHIRE COUNTY COUNCIL

Supply and Maintenance Contract for Corporate CRM

Software & IT SystemsCPV 48445000
Value£154k
Awarded1 Jul 2026
Published22 Jul 2026
RegionSouth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£154ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL.

This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services.

The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services.

The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

Key requirements

What the supplier must deliver

01

The contract is for the continued provision

The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

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Source & provenance
OCID
999e2f2e-7e5d-4531-80f9-8bb0392d553b
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CDC29244
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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