Orbis Telephony and Contact Centre
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre.
This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services.
The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.
The two phases for each Council are: 1.
Microsoft Teams Voice and associated SIP / Call plan network services 2.
Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.
What the supplier must deliver
This procurement is for the supply
This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services.
The successful Bidder will be responsible
The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.
To support a phased migration, the Councils
To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
Derived from the notice text — always confirm against the original documents.
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- OCID
- a5233085-dcbb-491e-95c8-b1d85689b4f6
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- contract · Contract
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- Contracts Finder
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- 924936b9-e6df-491f-8f16-6f86d6053759
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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