West Midlands Combined Authority
IT Service Management Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited.
The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services. • Improve efficiency and service response times/quality. • Maximize return on financial, time, and resource investments. • Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
What the supplier must deliver
• Reduce maintenance and support costs
• Reduce maintenance and support costs for assets, technology, and services.
• Define the ITSM process deployment roadmap
• Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
Derived from the notice text — always confirm against the original documents.
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- OCID
- c01e8fce-40d8-4a49-8b38-8e085a41b809
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- A2017686
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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