Contact Centre as a Service (CCaaS)
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Radio, TV & Communications Equipment — above three-quarters of comparable contracts. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.
Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
What the supplier must deliver
Accent Housing Limited are seeking the services
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.
Must be multi-channel, feature rich and capable
Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business
The service will provide the business with a future looking solution that is suitable for its needs.
Derived from the notice text — always confirm against the original documents.
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- OCID
- f5c9dd2d-8973-4c5b-8a85-cedf40569248
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ACC001-DN594704-85311764
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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