RFP QuestBeta
Awarded · ResultStage · contract

Ofgem

Independent Phone Line for Consumer PPM Experiences

Communications EquipmentCPV 32412100 32412000 32523000
Value£45k
Awarded1 Jan 2023
Published11 May 2023
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£45ktotal contract value
median £101k
this tender£0£2.9m

This sits in the lower-middle of the Radio, TV & Communications Equipment band — a mid-scale opportunity. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.

The brief

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed.

Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from.

Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Key requirements

What the supplier must deliver

01

Ofgem launched a webform, which will enable

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed.

02

Ofgem therefore recognises the value in setting

Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Ofgem, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
d7a639c8-fb90-406b-8b3a-920e015b82ca
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
MT229369
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Radio, TV & Communications Equipment

Scroll to explore the market network

Ofgem’s tender network

Assembling the network…

Also open now

Similar open tenders

Yeovil College ITT for Mobile Phone Provisions

Yeovil College

Closes 24 Aug 2026Communications Equipment
£72kValue