Dormant Assets Scheme Insolvency Solution
The procurement contact named on the official notice.
The submission route named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, ‘live’ customers can be compensated through the firm’s insolvency practitioner.
RFL is seeking to outsource this B2C solution and have it on standby, ready to be activated within a reasonable timeframe that mirrors the insolvency practitioner’s reclaim service should it become apparent that a participant is facing a disorderly insolvency.
Activation of the B2C solution would be directed by RFL, based on information received from the participant’s insolvency practitioner and/or the FCA that confirms a disorderly insolvency.
RFL wishes to procure a business process outsourcing (BPO) service that can calculate, validate, and process customer reclaims using data obtained from the participant’s insolvency practitioner.
The BPO must securely store the data, with appropriate access controls governing it.
The BPO service will need to be proportionate and appropriate to the insolvency event: it must be scalable (both up and down) and adapt to the insolvency practitioner, which will determine ways of working, processes, and timelines.
RFL recognises these unique requirements will require a sophisticated and bespoke solution and is therefore anticipating that the supplier is likely to sub-contract elements.
RFL must be assured that the overall solution is compliant with RFL policies and procedures, FCA and other regulations, that customers receive appropriate outcomes, and that appropriate service standards are achieved.
To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=994499897
What the supplier must deliver
Should the disorderly insolvency of a Scheme
Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, ‘live’ customers can be compensated through the firm’s insolvency practitioner.
RFL is seeking to outsource this B2C
RFL is seeking to outsource this B2C solution and have it on standby, ready to be activated within a reasonable timeframe that mirrors the insolvency practitioner’s reclaim service should it become apparent that a participant is facing a disorderly insolvency.
The BPO must securely store the data
The BPO must securely store the data, with appropriate access controls governing it.
The BPO service will need to
The BPO service will need to be proportionate and appropriate to the insolvency event: it must be scalable (both up and down) and adapt to the insolvency practitioner, which will determine ways of working, processes, and timelines.
RFL must be assured that the overall
RFL must be assured that the overall solution is compliant with RFL policies and procedures, FCA and other regulations, that customers receive appropriate outcomes, and that appropriate service standards are achieved.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-05e1dd
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 074138-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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