CRM and Customer platform replacement
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform.
The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
What the supplier must deliver
Currently used as a knowledge management system)
currently used as a knowledge management system), as well as deliver a customer platform.
The customer platform consist of webforms, customer
The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ec5f062a-5a92-488b-9e10-433387783ebe
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ENFLD001-DN439720-24273416
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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