Independent Complaints Adjudication Service for OFSTED (ICASO)
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report.
The adjudication service is independent of Ofsted.
Conclusions and recommendations are independent of both Ofsted and DfE.
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs).
Consideration will also be given to consortia and collaborative bids from all forms of organisations.
What the supplier must deliver
The supplier will refer to the service
The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-058a9f
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 061681-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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