Quality Assurance and Speech Analytics - PP1015
The procurement contact named on the official notice.
The submission route named on the official notice.
Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System .
Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose.
We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats.
The contract will be awarded for 24 months with 2x further options to extend for a further 12 months (2+1+1).
Provision of the service is expected to commence April 2021.
What the supplier must deliver
Quality Management is vital to our business
Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose.
We would like to enter into contract
We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats.
Provision of the service is expected
Provision of the service is expected to commence April 2021.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0287f2
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 000172-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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