This is a contract result notice, not an open opportunity. Details from the official award data.

The procurement contact named on the official notice.

Provision of administration services for the “Simple Payment Plan”.

The Simple Payment Plan provides a payment scheme for a selected group of customers that is simple, affordable and flexible.

To deliver against these key features, the Simple Payment Plan has been designed to:- - target low income households to help increase revenue income and reduce both first time prosecutions and repeat offending; - allow customers to spread their payments over the 12 month term of their licence, i.e.

£159/12; - run for a term of 4 years, with the option to extend on two occasions of one year each.

The Service Provider will manage the accounts of customers on the scheme end-to-end.

Specifically, Service Providers will be required to offer the following services: i. collecting the licence fee, according to the regulations and as set out in any individual customer payment plans (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics It should be noted that the following services are not in scope for the Service Provider: i. field services; ii.

PR and stakeholder communications; and iii. customer recruitment The main objective of SPP is to ensure appropriate levels of support are provided to eligible customers, with particular focus on individuals who are willing to pay, but who are facing financial difficulty.

Critical Success Factors of Simple Payment Plan:- - Improved customer satisfaction; - Positive impact on evasion and/or improvement in rate of licence purchase following prosecution statement (from TV Licensing Administrator); - Improving Customer retention and revenue rates; - Reducing the number of Customers that fail to pay anything towards their licence – referred to as Leavers Never Paid (LNP); - Promoting Customers renewing their licences; - Facilitating Customers managing their payment account digitally end to end.