RFP QuestBeta
Awarded · ResultStage · award

Buckinghamshire Council

CONTRACT AWARD: The Provision of a CRM and MDM Solution

IT ServicesCPV 72000000
ValueValue not published
Awarded
Published14 Feb 2023
RegionNationwide
Outcome — awarded
Abavus Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Miss Helen Bold
helen.bold@buckinghamshire.gov.uk

The procurement contact named on the official notice.

The brief

The Contract is for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture.

The Council's vision is to give residents more free time by making everything they do with the Council faster and easier.

We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business systems.

This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website.

The solution includes (but is not be limited to) the following: hosting, licensing, maintenance, upgrades, reporting, consultancy, customisation, configuration, database administration, data cleansing, data migration, Implementation, initial training, ongoing support.

Key requirements

What the supplier must deliver

01

(MDM) to enable a ‘single view

(MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business.

02

This cloud hosted system will provide rich

This cloud hosted system will provide rich, unfettered data to help promote the.

03

Administration, data cleansing, data migration, Implementation, initial

administration, data cleansing, data migration, Implementation, initial training, ongoing.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

Make the case to bid

Reveal who to approach at Buckinghamshire Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-03605f
Stage
award · Awarded
Source
Find a Tender
Buyer ref
004505-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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