RFP QuestBeta
Awarded · ResultStage · award

Blackpool Coastal Housing

Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Business ServicesCPV 79713000
ValueValue not published
Awarded
Published8 Mar 2023
RegionNationwide
Outcome — awarded
Secure FM

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Mrs Sarah Gordon
sarah.gordon@blackpool.gov.uk
+44 1253478373

The procurement contact named on the official notice.

The brief

This contract is not a security contract, it has a much wider scope.

The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs.

They must have experience, competence and abilities to manage situations that may be sensitive and challenging.

The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently.

The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

Key requirements

What the supplier must deliver

01

The Service Provider providing the customer care

The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs.

02

They must have experience, competence and abilities

They must have experience, competence and abilities to manage situations that may be sensitive and challenging.

03

The Service Provider must provide officers

The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently.

04

The Service Provider must be able

The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-038bdd
Stage
award · Awarded
Source
Find a Tender
Buyer ref
006770-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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