Scottish Fire and Rescue Service
New Mobilising System
The procurement contact named on the official notice.
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives.
The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony
What the supplier must deliver
SFRS is seeking to procure a new
SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives.
Provide management of telephony and radio calls
Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations.
Provide management information and reporting systems,
Provide management information and reporting systems, and call recording and storage systems for control operator activity.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-04175a
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 033293-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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