RFP QuestBeta
OpenStage · tender 14 days to close

FAIR4ALL FINANCE LIMITED

Net Promoter Score

Business ServicesCPV 79311000
ValueValue not published
Deadline7 Aug 2026
Published22 Jul 2026
RegionNationwide
Timeline
Published 22 Jul 202614 days leftCloses 7 Aug 2026
Who to contact
procurement@fair4allfinance.org.uk

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

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The brief

Fair4All Finance is requesting quotation for an organisation to lead the design, development and delivery of a Net Promoter Score (NPS) survey across our key stakeholders.

By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management.

Our key stakeholders are: • Mainstream banks • Challenger banks • Non-bank lenders • Insurers, Brokers and Distributors • Investors • CDFIs (investees and others) • Credit Unions (recipients of grant and other funding and support) • Trade bodies (eg All Together Money, Responsible Finance, UK Finance, ABI, BIBA) • Civil society organisations (eg Scope, SEA) • Consumer Organisations and Financial Inclusion Champions (eg Fair By Design, Citizens Advice, Which?) We aim to repeat this survey every two years.

Key requirements

What the supplier must deliver

01

By creating an NPS survey and analysing

By creating an NPS survey and analysing the results, we aim to provide a consistent and comparable measure of stakeholder value; enable targeted performance improvement and support stakeholder relationship management.

02

Credit Unions (recipients of grant and other

Credit Unions (recipients of grant and other funding and support).

Derived from the notice text — always confirm against the original documents.

What it takes to bid this

1022 daysof bid-team effort
£6.8k£15.1kat typical UK bid-team rates
Compressed window — start the same week

Typical UK bid effort for the value not published — mid-band assumed band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

  • Hold at bidProfessional indemnity insurance
  • Show at bidNamed engagement team with CVs
  • Show at bidComparable references / case studies
  • Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
  • Hold at bidInsurance cover (PL / EL, often PI)
  • Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

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Source & provenance
OCID
ocds-h6vhtk-06d10e
Stage
tender · Open
Source
Find a Tender
Buyer ref
069255-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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