RFP QuestBeta
Awarded · ResultStage · contract

Dorset Council

Revenues & Benefits Telephony/Chatbot Service

Software & IT SystemsCPV 48000000
Value£321k
Awarded30 Nov 2025
Published23 Feb 2026
RegionSouth West
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£321ktotal contract value
median £91k
this tender£0£1.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Call-off from G-Cloud 14 framework.

Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at Dorset Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
16ebb498-8a61-4de3-94d0-d36fbcd75b39
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
DCCIVRVA20251226
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

Scroll to explore the market network

Dorset Council’s tender network

Assembling the network…

Also open now

Similar open tenders

Provision of a Resilient Secondary Internet Connectivity Service

Northern Ireland Assembly Commission

Closes 27 Jul 2026Communications Equipment
£144kValue

Dynamic Purchasing System (DPS) for Website Design and Build Services

Leicester City Council

Closes 8 Oct 2027Software & IT Systems
Value not publishedValue