WHC - 3rd party Security Operations Centre 3 year contract
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The submission route named on the official notice.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
The Scope - Deliver 24/7 cyber monitoring to react to threats within incident SLA. - Take on cyber threat tickets that are raised via West Herts – Averaging 2 tickets a day (Mainly Phishing Attacks). - Monitor and triage security alerts from security tooling and logs. - Tier 3 analyst should be involved in decision making not AI tooling.
Al tooling should be used for detection and data gathering not for actioning any changes. - Support the West Herts security team via best practices and be a part of the key DR testing, pen testing and recovery actions. - Access to an account manager or team lead when needed. - Support small change activity when required, o 20% Small Change o 80% Day to day Operations - Looking for a small team resource pool to start with this will be reviewed each year as the business demand grows.
What the supplier must deliver
Deliver 24/7 cyber monitoring to react
Deliver 24/7 cyber monitoring to react to threats within incident SLA.
Tier 3 analyst should be involved in
Tier 3 analyst should be involved in decision making not AI tooling.
Al tooling should be used for detection
Al tooling should be used for detection and data gathering not for actioning any changes.
Support the West Herts security team via
Support the West Herts security team via best practices and be a part of the key DR testing, pen testing and recovery actions.
Support small change activity when required
Support small change activity when required,.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-065cb4
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 017164-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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